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CUSTomer technical service
           

Outstanding Technical 
Service to customers
           

Proactive approach
Quick responses to technical issues
Cost saving ideas, Product Expertise
  (CTS Product Application Department) 

“First Aid” technical consultancy organization

  for customers
Advice/promote USSK product portfolio 

TechnicAL serviCE
 

  • Providing technical support, as well as consulting service to customers of USSK 
     
  • Review of inquiries, analysis of the needs and specific customer requirements  in respect to USSK’s production capabilities, product quality, packaging, etc.
     
  • Holding technical-service visits at customer’s in order to fully understand their quality-related requirements, as well as processes and practices used to make their products
  • Verification of customers satisfaction with USSK products and quality development in order to improve service and the general understanding of the needs and satisfaction of our customers 
     
  • Develop valued relationship and partnership with customers
  • Cooperation with customers in the field of planning the production technology development, new products and strategy and management of new product development
  • Obtaining feedback from customers regarding deliveries and development of new products and solutions
     
  • Supporting and initiation of projects for customer cost savings, recommending improvements of product properties, transportation, storing, packaging, etc. 
     
  • Consulting in the field of application of our products for specific processes and end uses
     
  • Development of customized technical specifications, conditions and Quality agreements

CUSToMER  SaTISFACTION

MonitorING AND VERIFICATION OF CUSTOMER SATISFACTION 

with USSK’s products and services in order to improve customer satisfaction
  

AnalySIS OF CUSTOMER SATISFACTION-RELATED INFORMATION 

obtained during meetings with customers, surveys and from customers’ evaluation based on their own procedures

DEVELOPMENT OF IMPROVEMENT
ACTION PLANS 


to address specific
customers concerns

SoLVING CLAIMS AND COMPLAINTS

  • Immediate investigation and solving customers claims
  • Investigation of all facts, requirements, technical conditions, international standards specified in the contracts in connection with claim solving
  • Inspection of defective material and investigation of the root causes of failures  
  • Review of production parameters and identification of defective material in order to protect customers and prevent losses caused by quality rejections
  • Analysis of quality-related claim rate and implementation of corrective and preventive actions in order to eliminate quality-related issues

CONTACT

IVAN BELEJ

CTS Director
Tin, Electrical, Radiators & Pipes

+421 55 673 4830
+421 903 656 416

ibelejsk.uss.com

JOSÉ PABLO SÁENZ RODRÍGUEZ

CTS Director Automotive,
Appliance & Product Applications

+421 556 734 689
+421 918 321 244

jpsaenzrodriguezsk.uss.com

DAGMAR DADEJOVÁ

CTS Director
Regional & Prepainted

+421 556 734 008
+421 917 656 902

ddadejovask.uss.com

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POSTAL ADDRESS:
 

U. S. Steel Košice, s.r.o.
Vstupný areál U. S. Steel
044 54 Košice
Slovak Republic

Phone.: +421 55 673 1111
Fax: +421 55 673 1110

 

BILLING INFORMATION:
 

ID No.: 36 199 222
VAT ID: SK7020000119

Commercial Register: District Court Kosice I, Sec.: Sro, File No.: 11711/V

VISITING US:

 

Click here to get Google maps driving direction for visitors and suppliers

GPS coordinates:
48.624314 N, 21.188045 E –

You can also visit the website of our parent company United States Steel Corporation.